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回答客戶問題【情景對話】
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作者:job853
來源:
job853
發佈時間:12/24/2007 10:42:30 AM
流覽次數:6785 |
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回答客戶問題【情景對話】 Dialogue One 對話(1) Customer: Excuse me , but can I draw on my account for payment of things I buy in China ? 顧客︰請問我能不能提取存款嘗付我在中國買東西的費用? Clerk: Certainly, sir. How much do you draw? 職員︰當然可以,先生。您要取多少錢? Customer: RMB 8,000 please. Would you please tell me my balance? 顧客︰請給我人民幣8,000元。請把我帳號上的節餘金額告訴我好嗎? Clerk: Yes, sir. Your balance is RMB 34,000. 職員︰好的,先生。你的帳戶餘額是人民幣34000元。 Customer: I am sorry, but may I ask one more question? 顧客︰對不起,我能不能再問一個問題? Clerk: Of course, please do. What is it? 職員︰當然可以了。請問是什么問題? Customer: What is the interest rate for the saving account? 顧客︰儲蓄存款的利率是多少? Clerk: The detailed information is on the board. Please go and see it. 職員︰詳細的情況在那塊利率牌上。請去那裡看看吧。 Customer: Many thanks. 顧客︰非常感謝。
Dialogue Two 對話(2) Customer: Excuse me, but could you help me? 顧客︰對不起,能幫我一個忙嗎? Clerk: With pleasure. What can I do for you? 職員︰很高興為您效勞。我能為您做些什么? Customer: Could you tell me where I can find Mr Zhang? 顧客︰請告訴我張先生在哪裡,好嗎? Clerk: Sure Miss. Mr Zhang is upstairs. 職員︰沒問題,小姐。張先生在樓上。 Customer: Thank you very much. 顧客︰非常感謝。 Clerk: Not at all, miss. 職員︰不客氣,小姐。
Dialogue Three 對話(3) Customer: Do you charge for cheques? 顧客︰請問,兌換支票你們收手續費嗎? Clerk: Yes we do. Each cheque you write will cost RMB 2. 職員︰是的,我們收手續費。您每開一張支票就要花人民幣2元。 Customer: Do I have to deposit a large sum of money if I want to open a chequing-savings account? 顧客︰如果我要開一個支票儲蓄帳戶,我必須存一大筆錢嗎? Clerk: Not necessarily, sir. 職員︰不一定的,先生。 Customer: Regarding the interest rate, what is the difference between a savings account and checking account? 顧客︰在利率方面,儲蓄存款和支票存款有什么不同? Clerk: Not big difference, sir. 職員︰沒有太大的區別,先生。 Customer: I see. I would like to open a checking account. Will 300 dollars be enough for a minimum deposit? 顧客︰我知道了。我想開一個支票存款帳戶。300美圓作最低存款額夠了嗎? Clerk: Definitely. 職員︰足夠了。
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