Primary Duties & Responsibilities

• As Customer Service Executive, you will provide timely and professional support to our clients in both pre- and post-sales stages; 
• Ensure clients’ public relations and/or investor communications requirements are understood and addressed to the highest standards; 
• Handle client enquiries via both email and phone in a professional manner; provide preliminary product and pricing information to clients;
• Regular client visits and review.
• Prepare the news release monitoring reports and other post-sales documents to our clients;
• Collaborate with internal editorial and operations team to ensure a smooth service delivery workflow; manage and update client database;
• Identify customer service issues and resolve such issues tactfully;
• Assist in media relation and marketing works from time to time; 

Requirements 

• College degree;
• Minimum 1-2 years of experience in related functions, experience preferably in the areas of corporate communications, public relations, investor relations or marketing services; 
• Good understanding in the public relations, investor relations and marketing communications industries as well as the media communities; 
• High level of self-motivation, energy and accountability; strong ability to work both independently and as a team member in a fast-paced working environment; 
• Excellent interpersonal, communications and problem-solving skills; 
• Customer-oriented, patient, organized and proactive. A fast learner;
• Fluency in both spoken and written English and Chinese (Cantonese or Mandarin)
• Proficiency in Internet and PC software, esp. MS Word, Excel and PowerPoint. Working knowledge in CRM system will be a plus

• Interested parties, please apply the job via Job852.com!