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Job Title:  Assistant Manager, Contract Management      Expired Position
Provided Salary:   Negotiable Work Type:   Full-time
Education:   Secondary School Work Place:   Hongkong China
Number Of Vacancies:   1 Work Experience:   Not Available
Updated Date:   2020-05-13 Job Type:  
IT

Position Requirement:
Job Duties:
  • Govern performance of the outsourcing vendors by monitoring daily operations and track the agreed service levels
  • Identify performance gaps of the outsourcing vendors and take necessary actions to assure the agreed service level will continuously be met
  • Review regularly and maintain deliverables of the outsourcing vendor (e.g. reports, procedures, manuals and contracts)
  • Negotiate with the outsourcing vendor for improvement on user concerns and complaints
  • Review service requests from users of the bank, give recommendations on how the required services should be structured and executed
  • Analyze pricing structure and the bank’s service usage practices to recommend ways to avoid variable charges that the bank would otherwise have to pay
  • Prepare annual budget, cost allocation report and handle financials for the outsourcing arrangement
  • Coordinate annual Incident, Problem and Change trainings

Requirements:
  • University degree in Information Technology or related disciplines
  • Banking exposure is preferred
  • At least 8 years’ experience in IT outsourcing governance
  • Knowledge in IT or print centre outsourcing is advantageous  
  • Proficient in financial matters
  • Strong communication skill and English written skill
  • Mature and able to work under pressure
  • Good analytical skill and have can-do attitude

Location
  • North Point



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